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About FSA
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Insurance Complaint Form
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Procedures of the Department
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Procedures of the Department
Receiving the complaint in writing from complainant personally or by fax together with the following documents:
Accident documents
Copy of registration of the vehicle.
Copy of driving license.
Any documents required by the Department.
Prepare letter to the complaining party for more explanation on the complaint and to respond to the complaint within 3 days.
Ask the complainant any facts on the complaint.
Consider the subject matter of the case and view all documents and information.
Addressing the insurance company to redress the damage if the accident is covered by the Unified Motor Insurance Policy.
Seek the assistance of the legal opinions and edicts issued by the Legal Department to settle the complaints.
In case the case is not clear inform the complainant to recourse to the courts.
Insurance Complaint Form
Responsibilities of the Department of Awarness & Customer Services
Services the Department of Awarness & Customer Services
Procedures of the Department
Cases the Department is not Considering
Customer Services
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