Training Program on Complaints and Customer Service for the Employees of Insurance Companies
The Directorate General of Insurance Supervision of the Capital Market Authority organized a three day training programme for the employees of complaints and customer service departments of insurance companies with the participation of 30 employees working for the sector.
CMA endeavors to develop the standards of the services provided by insurance companies and brokers through training, qualification and improving the skills of service providers to customers according to best international standards of quality.
The three day programme covered topics on dealing with customers and appropriate methods for building confidence between the customer and the company.
The lecturer explained the obligation of the company to execute awareness programmes showing the rights and obligations in addition to providing competitive service. He explained the communication skills and main obstacles facing complaints and customer service employees such as cultural differences and thinking patterns.
Participants were acquainted with the causes of failure in dealing with certain clients in addition to highlighting after sale service, codes of conduct , benchmarking the quality of customer service and the basics of dealing with customers’ complaints and responses.
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